Section I -- Take Your Expertise in a New Direction

Certification Overview

In today's increasingly competitive business world, it has become
essential to map out your own destination.  This is particularly so in
the computer industry, where advancements occur so rapidly.

Becoming certified through the Professional Certification Program from
IBM can help provide you with knowledge and with recognition as a
computer support professional.  And you can quickly pull ahead of other
software professionals as you demonstrate your proficiency in support of
the latest IBM technology.

The Professional Certification Program from IBM provides you with a
structured program leading to an internationally recognized qualification.
The program is a flexible one, allowing you to select your role, prepare
for and take tests at your own pace, and, in some cases, select from a
choice of elective tests best suited to your abilities and needs.  Some
roles also offer a shortcut by giving credit for certification obtained
in the certification programs of other companies.

If you are a network administrator, consultant, value-added remarketer,
technical coordinator, sales support representative, or trainer, you can
start charting your course today through the Professional Certification
Program from IBM.


Section II -- A Career-Enhancing Journey

Benefits

The Professional Certification Program from IBM is an international
program which provides valuable benefits both to individuals and to
companies.  Certification distinguishes you as a computer professional
in step with changing technologies and products.  You can keep a
competitive edge through the skills and knowledge you acquire on the
route to certification and from the status conferred upon you when you
are qualified.  Your employer will benefit from your IBM product
expertise and the access to IBM technical information that the program
provides, and you in turn will become more employable

Specific benefits may vary by country and role.  In general, once you
become certified, you will receive the following kinds of benefits:

*  Program Recognition

As a certified professional, you can display your certification
credential by using the certification logo associated with your role
in advertisements or in your business literature.  You will also receive
a certificate of completion and a lapel pin.

*  Industry Recognition

Certification can enhance your career potential by acknowledging your
professional competency and increasing your ability to provide solid,
capable technical support.  Where possible, IBM will promote your
expertise throughout the industry by publishing your name in directories
and giving your name out when asked for referrals.

*  Technical Information Access

All certified professionals receive subscriptions to technical
newsletters and magazines as part of their induction into the
Professional Certification Program from IBM and many receive discounts on
IBM sponsored technical support.  Members of the program also receive
mailings concerning technical literature, conferences and shows, and any
special offers.


Section III -- Chart Your Course

1. The Certification Process

To qualify for certification, you need to pass a series of tests offered
through Drake ProMetric, an international leader in computerized
certification testing in the computer industry.  Begin your journey by
choosing the certification role you wish to pursue and familiarizing
yourself with the test roadmap for that role.

When you pass all the required tests, you qualify for certification.  At
that time, you will receive the Certification Agreement which is
applicable to all roles in the Professional Certification Program from
IBM.  You must sign and return the agreement to IBM before you can be
certified.

IBM reserves the right to change or delete any portion of the program,
including the terms and conditions of the Certification Agreement, at any
time without notice.  You are required to comply with all changes to
requirements.  To help you maintain momentum as you move toward
certification, you can obtain the latest certification requirements by
calling Drake ProMetric and asking for the latest roadmap for your role.

2. Certification - A Direct Route

The path to certification is straightforward.  The following specific
steps for certification tell you just how to proceed:

1.  Review this information and the Certification Agreement you'll be
asked to sign.
2.  Select the certification role you want to pursue.
3.  Determine which test you need to take first/next.
4.  Prepare for the exam, using the following resources, where available:

-- Test objectives
-- Sample tests
-- Education courses
-- Self-study books

5.  Enroll for the test by calling Drake ProMetric.
6.  Take the test.
7.  Repeat steps 3-6 until all tests are completed for the desired
certification role.
8.  When you have completed all required tests, a Certification Agreement
will automatically be sent to you within two weeks.  Sign the
Certification Agreement and return it to IBM.
9.  Look forward to receiving your certification welcome package telling
you that you're certified!  (Please allow 4-6 weeks for your welcome
package to arrive.)


3. Keeping up to Speed

The Professional Certification Program from IBM will keep you informed
as to when recertification is required.  Once you're certified on a
given product
release, you will continue to receive applicable benefits through the
program.  However, should you want to keep up to speed and stay
certified on the latest technologies, Update tests (where appropriate)
are offered to make it easy for you to do so.

Please be sure you keep your address current at Drake ProMetric to
assure you will be notified of the latest program changes.


Section IV -- Along the Way, Testing and Preparation

1. Testing Overview

The test roadmaps are organized into three categories:

-  Recommended prerequisites
-  Core requirements
-  Elective requirements

The recommended prerequisites do not specify tests but rather the minimum
knowledge or experience recommended before you begin taking certification
tests.  The core requirements list the tests required for that particular
role.  Some roles also require a certain number of elective tests be
passed for certification.  The elective requirements list the options
from which you may choose.

2. Test Procedure for your local Drake Authorized Testing Center

The following information includes details for registering and taking
certification tests:

Make Contact.  In the United States and Canada, you can register for a
test by contacting:

1-800-959-EXAM (3926)
Drake ProMetric
IBM Certification and Registration
2601 West 88th Street
Bloomington, MN 55431

In other parts of the world, you may contact Drake at:

United States and Canada:  1-800-959-3926
Germany, Austria, Switzerland, Italy, Eastern Europe:
49 (0) 211-500-9950
U.K., Ireland, Scandinavia, The Middle East, South Africa:
44 (0) 71-437-6900
France, Spain, Portugal, North Africa:  33 (0) 1-4289-8749
Japan:  81-3-3269-9620
Australia:  61-2-414-3666
Latin America: 612-896-7458

Provide Information.  When you call, be ready with the following
information:

Name
Phone number
Mailing address
Billing address (if needed)
Test number
Method of payment (credit card or check)

Register.  You may call to schedule a test any time up to the day before
the date you want to take the test.  The registrar will help you select
a time and location most convenient for you.  If you need to reschedule
or cancel a test, you must do so at least 24 hours before your scheduled
test time.

Payment and Confirmation.  If you pay by credit card, you immediately
schedule your test at a Drake Authorized Testing Center.  If you pay by
check, you'll need to wait until Drake receives it and confirms payment.
Drake ProMetric Certification Registration will send a letter of
confirmation with instructions about the test date, time, and location.
If you register within 48 hours of the test date, you will not receive a
letter.

Schedule and sign-in.  You may schedule a test any time up to the day
before the date you want to take the test.  If you need to reschedule or
cancel a test you must do so at least 24 hours before your test time.
You should arrive 15 minutes before the scheduled beginning time to sign
in.  You should bring two IDs: one, a photo ID (driver's license or
company security ID); the other, a major credit card or your Social
Security card.

Take the test.  The tests are closed book and are administered on a
personal computer.  Tests generally contain over 75 questions that take
between one and two hours to complete.

Test results.  You will receive a full score report with section analyses
at the conclusion of the test.  You can reregister for a test if you
fail.  When you pass a test, you will automatically receive the
associated credit.

3. Preparing for the Tests

With the assistance of this guide, you can plan your path to
certification.  You may be ready to begin testing right away because of
previous education, experience, or your current job skills.  But to make
the most of your expertise, you may want to take advantage of the
following resources:

Test Objectives - Test objectives describe all of the topics potentially
covered on the tests you'll take.  They are available from Drake
ProMetric and from 1-800-IBM-4FAX.

Sample Tests - Sample tests will acquaint you with the format of the
tests from Drake and will help you determine whether or not you would
benefit from further study.  Sample tests, with answer keys, are
available from Drake ProMetric and 1-800-IBM-4FAX.

Education - IBM Education and Training offers courses which can help
prepare you for certification.

Self-Study Books - Self-study books are available which help you prepare
for certification at your own pace.  These books are designed to be used
as on-going reference material.  Call Drake ProMetric for more
information or to order a book.

Section V  -- Instructor Certification in the U.S. and Canada

The certification process for candidates seeking instructor certification
is different:

1.  Review this information and the Certification Agreement you'll be
asked to sign.
2.  Complete the required steps in the applicable roadmap to become
either a Certified OS/2 Engineer or a Certified LAN Server Engineer.
3.  Call 1-800-IBM-4FAX and request an instructor application (document
#2331).
4.  Complete and submit the application along with a current resume and
two letters of recommendation to:

The Professional Certification Program from IBM
ATTN:  Instructor Certification
11400 Burnet Road, Internal Zip 3013
Austin, Texas 78758

5.  Show proof of experience or instructor training in one of two ways:

a)  To show proof of instructor experience, provide a list of all classes
taught in the past 12 months.
b)  To show proof of instructor training, provide proof of either
completion of a degree in education or completion of an in-company or
public instructional skills course.

NOTE: There is a shortcut to instructor certification.  If you are
already certified through another company's instructor certification
program, you can skip step 5 and instead of showing proof of instructor
experience or training, show that you have an existing certification with
one of the following vendor instructor programs:

-- Certified Banyan Instructor
-- Microsoft Certified Trainer
-- Certified Novell Instructor

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